Frequently asked questions

Our standard rental is 48 hours because we don't want pickup or drop-off to affect your event — pick it up Friday night, return it Sunday night. Need more time? Additional days are a fraction of the cost.

In two halves, and you pay both of them yourself — we never charge your card automatically. Once we confirm your booking, you pay a 50% reservation payment through a secure link. About 48 hours before pickup we email you that same link again for the remaining 50%, due at least 24 hours before your event.

Pickup is at our location in Sun City, near W Happy Valley Pkwy & N 115th Ave. The exact address is confirmed when we approve your reservation.

Pickup is always free. Delivery options may be available for an additional cost.

The earlier the better, especially for weekends and holidays, since popular items book up fast. That said, reach out anytime and we’ll do our best to help.

Accidents happen and normal wear is expected. For significant damage or missing items, replacement or repair fees may apply per our rental agreement. Please notify our team as soon as possible if any items are damaged or lost.

Cancel more than 3 days before your event for a full refund. Inside 3 days, your reservation payment is non-refundable. If weather is the issue, just reach out — we’ll work with you on rescheduling.